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CETE evaluates OhioMeansJobs (OMJ)

The Ohio Department of Job and Family Services (ODJFS) operates 77 separate workforce programs spread across 13 different government agencies, which results in a maze of competing priorities and agency missions. Customers must navigate a web of federal and state programs that lack standardized processes and consistency of services. This cumbersome bureaucracy is extremely inefficient; it duplicates efforts, wastes resources, and confuses customers.